Política de reembolso

Returns
We offer money back guarantee with all our products. If you are not satisfied with your purchase, please contact us at info@aidwaycares.com to request a refund. In case of defective products, we may request you to send us a photo or/and the item back to verify and help improve the product. Send back the item you consider defective to: Aidway Personal Care Products, Inc.19635 East Walnut Drive North, City of Industry CA 91789, United States.

You can return unused items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Masks that have been opened and exposed to elements will NOT be returned or refunded. We will refund unopened packets/boxes in most cases.

Refunds
If you are not satisfied of our products for any reason, contact us at info@aidwaycares.com within 30 days of your purchase to request for a refund. When your refund is processed, credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Masks that have been opened and exposed to elements will NOT be returned or refunded. We will refund unopened packets/boxes in most cases.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@aidwaycares.com.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@aidwaycares.com and send your item to: Aidway Personal Care Products, Inc., 19635 East Walnut Drive North, City of Industry CA 91789, United States.

Shipping
To return your product, you should mail your product to: Aidway Personal Care Products, Inc., 19635 East Walnut Drive North, City of Industry CA 91789, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.